Quality Standards

All items will be carefully reviewed to determine resale value. Only high-quality items that meet our strict standards will be accepted. Please review the details below before sending in or dropping off your items. 

Note: Due to the cost of shipping and processing, items not accepted by The Dress Shop cannot be returned to you unless you would like to collect it yourself.

 

SEND

  • New or like-new secondhand items that have been freshly laundered.

  • Items we LOVE: Organic cotton, Fairtrade & Ethically made, Sustainable textiles.

  • New-with-tags (NWT) items.

  • Items that are in-season, on-trend, and have been purchased within the past five years.

  • Maternity wear.

 

DO NOT SEND

  • Items showing signs of wear: rips, tears, pilling, fading, shrinkage, or blemishes of any kind. 

  • Items with missing or broken parts, stains and odors, or that are shrunk, stretched, or altered.

  • Items with missing sizing information.

  • Underwear or handbags.

  • Jewelry or accessories.

  • Items that are not manufactured by the brand represented on the item.

  • Women’s fancy dress-themed items.
     

SELLING TIPS

  • You might receive a higher payout for items that still have the original price tags attached.

  • New-with-tags items are not automatically accepted. They must meet our quality standards and be free of imperfections.

  • To help identify matching sets, please attach a belt to the dress for example.

 

What happens to my unaccepted or unsold items?

 

We can not guarantee the sale of your item, nor give you a time frame. This depends on the popularity of your item.

If the item does not sell within its selling time frame of 90 days, you will have an additional 14 days to collect your item. If you do not reclaim your item within this period, it will be donated to our local partner charity shop, Nomcebo's Secondhand Shop in Isipingo.

 

Can I get my clothing item back?

 

Yes, if you change your mind about selling the item, you can pick it up from our shop in Durban North at any time. However we do not ship it back to you.