Quality Standards

All items will be carefully reviewed to determine resale value. Only high-quality items that meet our strict standards will be accepted. Please review the details below before sending in or dropping off your dresses. 

Note: Due to the cost of shipping and processing, items not accepted by The Dress Shop cannot be returned to you unless you would like to collect it yourself.



  • New or like-new secondhand dresses that have been freshly laundered.

  • Items we LOVE: Organic cotton, Fairtrade & Ethically made dresses, Sustainable textiles.

  • New-with-tags (NWT) items.

  • Dresses that are in-season, on-trend, and have been purchased within the past five years.

  • Maternity dresses.



  • Dresses showing signs of wear: rips, tears, pilling, fading, shrinkage, or blemishes of any kind. 

  • Dresses with missing or broken parts, stains and odors, or that are shrunk, stretched, or altered.

  • Dresses with missing sizing information.

  • Other types of clothing, shoes or handbags.

  • Jewelry or accessories.

  • Dresses that are not manufactured by the brand represented on the item.

  • Women’s fancy dress-themed items.


  • You might receive a higher payout for items that still have the original price tags attached.

  • New-with-tags items are not automatically accepted. They must meet our quality standards and be free of imperfections.

  • To help identify matching sets, please attach a belt to the dress for example.


What happens to my unaccepted or unsold dresses?


We can not guarantee the sale of your dress, nor give you a time frame. This depends on the popularity of your dress.

If the dress does not sell within its selling time frame of 90 days, you will have an additional 14 days to collect your dress. If you do not reclaim your dress within this period, it will be donated to our local charitable organization, The Wellness Centre Trust.


Can I get my dress back?


Yes, if you change your mind about selling the dress, you can pick it up from our offices in Durban North at any time. However we do not ship it back to you.